Terms and Conditions
YOUR FINANCIAL PROTECTION
Driveline Golf Ltd is a bonded member of ABTA (W7176). Self Drive Holidays and Golf Inclusive Day Trips to the UK, France and Belgium are protected under this license. Our ABTA license also covers packaged holiday arrangements such as accommodation, golf, car rental and/or transfers) to other overseas destinations. All monies paid by you for these non-flight inclusive holiday packages are therefore ABTA Protected.
From 01 May 2012, should we subsequently book your flights, the booking will be ATOL protected by the Civil Aviation Authority as Flight-Plus - a flight sold in conjunction with your accommodation, golf and/or car hire. You will receive a separate invoice for your flight (should you ask us to book it on your behalf). If the Flight is included as part of the packaged holiday price i.e. flight and for example, accommodation, golf, car rental and/or transfers to destinations outside the European Union (EU), the booking is also ATOL protected, since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 6229.
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
In instances where you are invoiced separately for flights and other optional extras (restaurants, golf green fees, clothing or golf equipment etc) the sum of the individual invoiced items will be your final price.
1. THE CONTRACT
All bookings must be made via Driveline Golf Ltd. For all confirmed arrangements other than those set out below, you will have
a contract with Driveline Golf Ltd which will come into existence as described in this clause. If you book one type of service only (e.g. transport only) you will have a contract with the service provider(s) concerned for whom we act only as agents. For such bookings, liability for the proper performance of the contracted services rests solely with the service provider(s).
These Booking Conditions form the basis of all contracts (including those where we act only as agent). Where we act only as agent, the relevant service provider's terms and conditions will also apply. Where there are any differences between these Booking Conditions and the service provider's terms and conditions, the service provider's terms and conditions will apply in respect of the difference(s).
A binding contract between us will come into existence when we despatch our confirmation invoice or, in the case of telephone bookings where payment is authorised at the time by approved credit or charge card or late bookings made within 10 weeks of departure, when we verbally confirm your arrangements. Any information or conditions given over the phone also form part of the contract. Your contract with Driveline Golf is subject to the law and exclusive jurisdiction of the courts of England and Wales. You are also subject to the conditions of carriage of any carriers used, which may limit or exclude the carrier's liability to you. Copies of the relevant conditions are available on request.
We guarantee to hold telephone bookings made without an approved credit or charge card for 4 working days to allow time for your payment to arrive in the post. You will then be sent a confirmation invoice, which you must check along with all other documentation carefully as soon as you receive it and advise us straight away if anything appears incorrect. We regret we cannot accept any liability if we are not notified of any inaccuracy in the confirmation invoice or any other document within 10 days of us sending it out (5 days for tickets).
If you or any of your party is disabled or has any medical condition which may affect their holiday arrangements, full details of the disability/medical condition must be made known to Driveline Golf before booking. In the event of such details not being made known then Driveline Golf further reserves the right to cancel the booking at any stage and cancellation charges will be made as shown in section 4 of these conditions.
Payment for any of the arrangements in this brochure can be made by any credit card showing the Visa, Access or Master Card symbols or charge card showing the Switch, Delta or Connect symbol. Credit card payments incur a 2.5% charge. Cheques and money orders should be made payable to Driveline Golf Ltd. Cheques are not accepted for departures within 14 days of booking.
A deposit of £75 per person together with any applicable insurance premium must be paid at the time of booking where the departure date is 10 weeks or more ahead. For discounted, online air fares, the price quoted to you is based on the best fare available at the time of your enquiry. If you wish to take advantage of these flights an additional deposit equivalent to the cost of the flight will also be due. If a deposit has been paid, it forms part of the total payment for the holiday, and will only be refunded under the circumstances described in these booking conditions. The balance is due not less than ten weeks before the start of your holiday as indicated on your confirmation invoice. No reminders for payment will be sent.
Driveline Golf reserves the right to cancel any booking for which payment of the balance is overdue and cancellation charges will be made as shown in section 4. For all other bookings made within 10 weeks of departure full payment is required at time of booking.
Changes by you
(a) Once a booking is accepted by Driveline Golf, any changes to that booking must be made by the lead client in writing and where we can accommodate them, will incur the following charges per booking.
i) For bookings more than 14 days before departure £20 per change
ii) Bookings changes within 14 days will be treated as a cancellation and the cancellation charges as shown in paragraph 4 will apply (subject to (b) below). Any new arrangements will be treated as an entirely new booking.
Please note that certain travel arrangements (e.g. Apex tickets or flights booked with low cost carriers such as Easyjet or Ryan Air) cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge.
(b) This clause relates to the booking of "packages". If you or a member of your party is prevented from travelling that person may transfer their place to someone else suggested by you up to 14 days before departure subject to the following conditions:
(i) the reason for such a transfer is serious illness, death or serious illness of a close family relative, redundancy or unavoidable work commitments, jury service or similar circumstances;
(ii) you provide documentary proof such as a Doctor's Certificate of the reason for your wish to transfer and
(iii) you, or the transferee, pays any balance due before the transfer is finalised and
(iv) the transferee meets any conditions which may apply to the holiday and agrees to these booking conditions and
(v) you request the transfer in writing and provide full details of the transferee, proof, payment of a fee and return to Driveline Golf all existing documentation. There is a fee made up of an amendment fee of £15 per person together with all additional charges of whatever sort imposed by the suppliers who provide the component parts of your holiday arrangements.
Changes by us
This clause does not apply to any bookings where we act solely as agents.
If we are unable to confirm the booking requested, a refund of any monies paid to us will be sent to you. As arrangements are often made many months in advance, Driveline Golf will at all times try to satisfy your requirements. We do however reserve the right at our absolute discretion to make alterations to and correct errors in brochures and holiday details both before and after your booking has been confirmed. If we do make any significant change before departure (which means a change of outward or return departure time by more than twelve hours, a change of departure point (except between Heathrow and Gatwick) to one which is more inconvenient to you, a change of main resort, a change of accommodation to that of a lower standard, the withdrawal of the swimming pool at your booked accommodation for an extended period. - (all other changes are treated as 'minor changes') you will then have the choice of the following (if there is time to offer you this before departure:
(a) accepting the changed arrangements as notified to you
(b) purchasing another holiday from us, of at least the same standard if available (and paying or receiving a refund in respect of any price difference)
(c) cancelling your holiday and receiving a full and prompt refund of all monies paid to us.
If we do make a significant change after the date when payment of the balance of the price becomes due, we will in addition pay you compensation as detailed below subject to the following exceptions. No compensation will be payable and no liability beyond offering the above mentioned options can be accepted where the change is made as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care which include but are not limited to those amounting to force majeure. Please note, no compensation is payable for minor changes, or for any effect on any other arrangements, including a change of golf course or cancellation of a golf competition/tournament by the organisers of that event and for who we act as agents.
In all cases our liability is limited to offering you the above-mentioned choices and the payments mentioned in this clause and in no circumstances can we be held responsible for any costs or expenses incurred by you.
More than 56 days -nil 15-56 days - 5% 1-14 days - 15%
We are not always in a position to confirm the airline(s), aircraft type(s) and airport(s) of destination, which will be used in conjunction with your holiday. Where this information is provided at the time of booking or subsequently, it is subject to change. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges.
Flight and ferry timings are subject to change as a result of operational procedures and other circumstances beyond our control. Final details will be shown on your tickets although these may still change.
By Driveline Golf
This clause does not apply to any bookings where we act solely as agents.
We reserve the right in any circumstances to cancel your holiday and we reserve the right to do so at our discretion. However, we will only cancel after the date the final balance becomes due where either you fail to make payment in full and on time or where we are forced to do so as a result of circumstances outside our control. Where your holiday is cancelled (other than due to your default of payment) we will offer you the choice of purchasing an alternative holiday, of at least the same standard if available (and paying or receiving a refund in respect of any price difference) or receiving a full refund of all monies paid to us. In addition, where we cancel after the date the final balance falls due, we will pay you compensation as set out under the heading Amendments - Changes by us except where we are forced to cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.
In all cases, our liability in respect of changes and cancellations is limited to offering the above-mentioned choices and (where applicable) the compensation set out herein. We regret we cannot accept any responsibility for any expenses, costs or losses incurred by you as a result of any change or cancellation. No compensation is payable where we cancel or make a change eight weeks or more before departure.
By the client
If you decide to cancel your holiday the lead client must do this in writing. The time of cancellation is taken as the date written notice is received by Driveline Golf. As we incur costs from the time we confirm your booking, and may be unable to re-sell your arrangements, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling. (Excluding insurance premiums and amendment charges which are non-refundable in the event of your cancellation.) Amounts in sterling are per person(s)cancelling. Any reference to days means the number of days before departure within which written notice of cancellation is received by us.
i) Cross Channel travel with or without services such as accommodation; Eurotunnel, Ferry, or Super Seacat.
56 days or more - £75pp,
29 to 55 days - 50% charge or £75pp (whichever is greater),
15 to 28 days - 75% charge or £75pp (whichever is greater)
14 days or less - 100% charge (no client refund).
ii) Bookings including or excluding air travel with or without services such as accommodation.
56 days or more - Deposit only
42 to 55 days - 30%
29 to 41 days - 60%
15 to 28 days - 90%
0 to 14 days - 100%
For All Bookings
If you cancel a booking after your tickets have been issued, you must repay us the full amount of all costs we have incurred on your behalf. This may include the full cost of the ticket. ie: If your tickets have been issued, no changes or refunds are permitted and 100% charges apply.
Please ensure that you are in receipt of written confirmation from Driveline Golf of your cancellation. You should be covered by holiday insurance and you may be able to recover these cancellation fees from your insurance company. Before refunds can be processed we will require unused documentation to be returned to Driveline Golf. Driveline Golf cannot be held responsible for lost or stolen tickets.
Our Liability to you
Please note, sub clause (i) and (ii) below do not apply to any single service type bookings (other than flight only) where we act solely as agent for the supplier concerned or to any booking of a flight only.
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligation is prevented or affected by force majeure. In these booking conditions 'force majeure' means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, Government action, technical problems to transport, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
(i) The accommodation, transport and other services we arrange on your behalf belong to and are managed by independent suppliers. However, subject to these Booking Conditions, we accept responsibility should you or any member of your party suffer death, personal injury, illness, loss or damage as a result of any failure to perform or improper performance of any part of the contract with you by any of our employees, agents, suppliers or sub-contractors (providing they were at the time carrying out work authorised by us) except in the following situations. We will not be liable where any failure to perform or improper performance of the whole or any part of our contract was due to;
a) the act(s) and/or omission(s) of the person(s) affected or
b) those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
c) an event which either ourselves or the supplier of the service(s) in question could not have foreseen or avoided even with all due care.
We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you or any member of your party on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £35 per person affected as you are assumed to have taken out adequate insurance at the time of booking.
It is a condition of the acceptance of liability set out in this clause that you notify us of any claim you and/or any member(s) of your party has in accordance with paragraph 5 "If You Have A Complaint". For all claims, any person(s) to whom any payment is made (and their parent or guardian if that person is under 18 years of age) must assign to ourselves or our insurers any rights they may have to pursue any third party in connection with the claim. You must provide our insurers and ourselves with all assistance we may reasonably require.
(ii) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description
(a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or
(b) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers.
Additionally, we cannot accept liability for any business losses.
(iii) In all cases, we limit the maximum amount we may have to pay you and/or any member of your party for any claims or parts of claims which involve air, sea, rail or road carriers and/or hotel keepers and the services they provide as if we were carriers/hotel keepers within the applicable international conventions (e.g. Warsaw Convention as amended and/or EU Regulation on Air Carrier Liability for travel by air, Athens Convention for travel by sea). You must give credit for all payments received from any carrier or other supplier.
(iv) If any claim arises under your Delay Insurance Cover and Driveline Golf has reimbursed you pursuant to these terms and conditions or incurred expenditure on your behalf in relation to that claim, then Driveline Golf shall be entitled to retain or receive any monies paid under the Cover.
(v) Other arrangements - for single service type bookings other than flights (e.g. ferry crossings only) we act solely as agent for the supplier concerned. We cannot therefore accept any liability in relation to the performance of such services, which rests solely with the supplier in question. The supplier's terms and conditions will apply - copies available on request.
(vi) For all bookings of flight only, our liabilities in relation to the flights themselves (including the process of getting on and
off the aircraft) are limited as set out in clause iii above. We cannot accept any greater, additional or different liability to that imposed on the airline in question by international convention or EU regulation, as applicable. For all other claims relating to such bookings we limit our liability to a maximum of twice the price paid for the flight(s) in question except where personal injury, illness or death is concerned.
(vii) In the event of any delay, you must make your own arrangements for meals and accommodation if required. Driveline Golf does not provide these for you.
5. IF YOU HAVE A COMPLAINT
a) We do our best to make your holiday a success. However in the event that you should wish to complain about any aspect of your holiday, you must immediately notify the owner/management of the hotel, golf course, apartment, or property or other supplier of the service, who will do everything possible to put things right. It is therefore a condition that you communicate any problem to the supplier of the services in question. If this fails to bring about a satisfactory solution and as a result affects the enjoyment of your holiday, you must report the matter to Driveline Golf by phone, fax or Email within 48 hours.
b) If your complaint cannot be resolved on the spot and you wish to take up the matter after your holiday, you should write to our Customer Relations Department within 28 days of your return from holiday, quoting your original booking reference and all relevant information. The matter will then be investigated on your behalf. It is a condition of this contract that this simple complaints procedure is followed.
We regret we cannot accept responsibility for any complaint or claim not notified to us strictly in accordance with this procedure, as we have been deprived of the opportunity to investigate and rectify the problem. An acknowledgement will be sent within 7 days of your letter and a full response if possible within 28 days. In the unlikely event of our not being able to respond fully within 28 days, an explanation of the progress will be sent with a final reply within 56 days of the receipt of your original correspondence.
6. OUR PRICE POLICY
Once all the prices of your chosen holiday have been confirmed they will add up to the total cost of your holiday. Thereafter, subject only to the correction of errors, we will only increase the price in the following circumstances (price increases after booking will be passed on by way of a surcharge).
a) A surcharge will be payable if transportation costs and/or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or
b)our costs increase as a result of any adverse changes in any of the exchange rates which have been used to calculate the cost of your holiday.
We reserve the right to increase or decrease the prices of unsold holidays/travel arrangements at any time. The price of your chosen holiday/travel arrangement will be confirmed at the time of booking. We also reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.
Packaged prices are based on the following exchange rates; £1 = 1.15 Euro and 1.45 US Dollars.
In the unlikely event that we need to surcharge you, we will absorb an amount equivalent to 2% of the holiday price excluding insurance and amendment charges.
Only amounts in excess of 2% will be surcharged, but where a surcharge is payable there will be an administration charge of £1 per person. If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid to us except for insurance premiums and amendment charges. This must be done within 14 days of the date printed on your surcharge invoice. Surcharges will not be levied within 30 days of your departure.
7. GENERAL INFORMATION
Star Ratings - Reflect local ratings not UK ratings.
Late Bookings - Should we be unable to confirm your booking immediately, we will request extra transportation or accommodation accordingly. However, we require full payment in advance prior to making such requests, as you will be bound by our full terms and conditions should the request(s) be successful. If we are unsuccessful in confirming your holiday, we will refund you in full immediately.
Foreign Office Travel Advice
The Foreign & Commonwealth Travel Advice Unit may publish information about your destination on the internet
www.fco.gov.uk. Alternatively, the FCO can be contacted on 0207 238 4503.
Hotels with Restaurants
Some hotels close their restaurants during the week/low season or for maintenance without prior notice.
Dual fuel vehicles/LPG are not allowed on Eurotunnel.
Passports & Visas
For the destinations featured in our brochures a 10-year British passport is required for travel. It is recommended that your passport is valid for at least 6 months beyond your planned return date. If you are not a British citizen, you should contact your Embassy for information and advice on the passport and visa requirements of the countries you propose to visit.
It is your responsibility to ensure you have a valid passport and visa for your holiday. We also cannot accept liability or consider refunds for clients who cannot travel because of incomplete or incorrect documentation.
Car Hire & airport transfers
Where car rental is included, you will be provided with a 4 seater car with unlimited mileage but excluding any local taxes. If car hire is included, it should be collected from the airport on arrival and returned to same airport prior to the expiry of the rental agreement period. We have only used reputable car rental companies who will ask you to agree and sign their standard contract on arrival. We act merely as an agent for them. We have endeavoured to outline what is and is not included in the price but all car rental companies have their own terms and conditions and you are advised to study them prior to taking delivery of the car. Fuel is not included in the holiday cost. Cars will be covered under local insurance and the equipment contained therein will be as per local specification. You must be aware the insurance cover may be deemed invalid if the driver is found to be under the influence of drugs or alcohol. Prior to giving you the keys, the car rental company will require your credit card details as surety against failure to return the vehicle undamaged and with the equivalent amount of fuel as when you collected it (unless specified otherwise).
Where car hire is not included, transfers between the airport, hotel and golf course will be by coach, minibus or taxi and clients must be prepared to share with other clients.
Unless stated otherwise on your confirmation, golf is an optional extra and is paid for on a seperate invoice. Golf is defined as 1 round of 18 holes per day commencing no earlier than the day after arrival unless otherwise stated. If you have chosen golf as an optional extra, Green Fee vouchers will be issued for golf booked by us and will be despatched with travel documents or we will arrange for them to be collected by you in your resort. For bookings within 7 days of departure, fax/e-mail copies will be sent. These vouchers must be presented at the golf course no later than 15 minutes prior to tee off time. Unused vouchers will not be refunded unless golf course officials close the course. We will always seek clarification from them before issuing any refunds.
We will try to secure tee times as close as possible to those requested by you but reserve the right to book other times if the preferred time is unavailable. Course officials reserve the right to pair two ball parties together. Where course maintenance takes place we will endeavour to advise you prior to departure and where possible, offer an alternative course of similar standard. However Driveline Golf cannot be held responsible if such maintenance occurs for which we have no record of prior notification from the course owners nor can we be held responsible for the playing condition of the course.
Equipment hire (buggies, trolleys clubs etc) is not included in the price unless stated otherwise. Local golf taxes and/or federation fees (if applicable) must be paid by you locally. Most courses require a valid handicap certificate and it is your responsibility to present one if so required by a course official. Also, Driveline Golf cannot be held responsible if players arrive late and/or miss their designated tee time. It is the player's responsibility to plan the journey time to the course. Soft spikes are recommended and many courses insist on them. Driveline Golf cannot be held responsible if players are turned away by course officials due to inadequate or inappropriate golf attire.
Amendments to golf itineraries may be changed by Driveline Golf resulting from course unavailability due to inclement weather, the late staging of tournaments or decisions taken by local course owners that we could not reasonably have foreseen at the time of booking. Driveline Golf will endeavour to advise such changes at least 2 weeks prior to departure or as soon as we have been informed and where possible, alternatives of equal
status will be offered.
8. DATA PROTECTION POLICY
Driveline Golf will always endeavour to ensure that your personal data is secure, accurate and up to date.
This information includes contact, registration and payment details and essential information to ensure your holiday is managed efficiently. You have a right to ask us at any time not to contact you by way of direct marketing. If you no longer wish to receive information about Driveline Golf products - please write to The Marketing Department, Driveline Golf, Unit 3 Brewers Yard, Ivel Road, Shefford, Bedfordshire SG17 5GY or email firstname.lastname@example.org
Driveline Golf does not sell or rent your personal data to third parties.
If you have contacted us as a result of a third party promotional activity, your details may be passed onto the company/organisation who are jointly responsible for the promotion - unless you inform us that you do not wish this to occur.
Registered Office : Driveline Golf Ltd, 4th Floor, 5-7 John Prince’s Street,
London, W1G 0JN. Regd. No. 2564557 VAT No. 713 9153 43